Delivery & Returns

Delivery

The delivery options for each product are listed on the relevant product pages. Each product is sent to you by the independent brand. Sellers choose their delivery options.

 

Standard delivery from a local brand:

UK seller to UK customer or French seller to French customer

Within six days if the product is available

Standard delivery cost will be minimum when done within the same country. Many will be free.

 

Express delivery:

Some sellers will also offer express delivery for an additional cost.

 

Returns

For most products, you have 14 days to notify the Partner – the small business who created your items – if you want to return or exchange the item and another 14 days to send them back. The return period will expire 28 days from the day on which you receive the goods you have ordered. This applies to cancelable goods. Refunds or exchanges will be made to you between 14 days and 28 days of receipt of the returned goods, provided you have followed all of the procedures and time frames recommended.